Crackers cannot be sent back by lorry or post, so delivered orders cannot be returned. We refund you in full whenever we cannot deliver what you paid for, or when an order placed by 15 October misses Diwali.

Full refund

• Your order misses Diwali. You ordered and paid by 15 October, and it has not reached your parcel office before Diwali (8 November). Full refund, no questions asked.
• Your paid order is not delivered. If a parcel is lost in transit, we investigate with the transport company and refund you in full.
• We cannot fulfil your order for any reason on our side.

Out-of-stock items

If a product runs out, we contact you before dispatch and offer a similar product of equal value, or refund that item. In gift boxes, an unavailable item is replaced with one of equal or higher value.

Damaged items

Anything damaged in transit is replaced or refunded. Send a photo on WhatsApp to +91 75503 57737 within 24 hours of collection, with your Order ID.

Cancellations

• You can cancel a paid order before it leaves Sivakasi. A 15% cancellation fee is deducted from the refund to cover packing and handling.
• Once a paid order has left Sivakasi, it cannot be cancelled.
• Orders with no payment after 24 hours are cancelled automatically and nothing is charged.

Not refundable

• Delivered orders, including opened or used products.
• Orders placed after 15 October that arrive after Diwali.
• Delays caused by wrong details, or an order not collected from the parcel office.

How refunds are paid

By UPI or bank transfer to the account you paid from, within 7 working days of approval. We share the transaction reference on WhatsApp.

Questions? WhatsApp +91 75503 57737 or email contact@punjabcrackers.com with your Order ID.